Casa Lifetime Powertrain Protection

Casa Lifetime Powertrain Protection


At Casa, we understand that your vehicle is a significant investment, and we want to make sure that you get the most out of it. That's why we offer the Casa Lifetime Powertrain Protection to  protect all the essential components of your vehicle's powertrain. From the engine to the transmission, to the driveshaft and beyond, you can trust that your vehicle will be protected against unexpected breakdowns and repairs.


How long is the Casa Lifetime Powertrain Protection really good for?

The coverage is valid for as long as you own the vehicle - for an unlimited time, unlimited miles.


Is there any extra maintenance required to maintain the coverage?

You must simply follow the REQUIRED maintenance schedule as recommended by the original manufacturer, and referenced in this certificate.


Where am I covered by the Lifetime Powertrain Protection?

The Lifetime Powertrain Protection service must be completed at any Casa Auto Group service drive.


What's covered under the Lifetime Powertrain Protection?*

The components covered include:                                                    

●       Engine - Engine block, cylinder head(s) that are damaged as a result of a mechanical failure to an internally lubricated part and intake/exhaust manifolds, mounts, expansion plugs, pulleys, harmonic balancer, oil pan, timing chain cover, valve cover(s), water pump, thermostat and thermostat housing

●       Transmission/Transfer Case - All internally lubricated parts including gear cases and housings that are damaged as the result of a mechanical failure to an internally lubricated part, torque converter, flywheel/flexplate, vacuum modulator valve, TV cable, mounts, oil pan, TCM, solenoids, cooler and metal cooler lines.

●       Drive Axle - All internally lubricated parts, gear cases and housings that are damaged as the result of a mechanical failure to an internally lubricated part, axle shafts and bearings, C.V. and universal joints, propeller shafts, and 4WD actuator.

●       Turbocharger/ Supercharger (Factory-Installed Only) - All internally lubricated parts including turbine, turbine shaft, valves, vanes and housing that are damaged as the result of a mechanical failure to an internally lubricated part.


Claim Department Hours of Operation: Monday - Friday, 10:00 am- 5:00 pm

Phone Number: 915-996-2994

Claim Supervisor: Bennie Maestas

Mailing Address: 5815 Montana El Paso, TX  79925, Attn: Loyalty Claim Department





This is not a warranty. There is a $100 deductible on all claims. Coverage Certificates are eligible only at time of vehicle purchase and cannot be reinstated. Excluded models: electric powertrains, hybrid powertrains, Northstar Rotary, Twin Turbo (except EcoBoost), engines with more than 8 cylinders, manufacturer high-performance packages. Excluded makes: Audi, Acura, BMW, Bentley, Infinity, Jaguar, Land Rover, Lexus, Porsche, Saab, Volvo, Volkswagen, and Mercedes. Other excluded vehicles: altered or modified vehicles, commercial towing vehicles, vehicles used for commercial purposes, vehicles used for towing or pulling outside of the manufacturer's towing capacity, dual rear wheel vehicles, police/emegency vehicles, salvage title vehicles, vehicles over 1 ton, kit cars, vehicles owned by the dealer or employees of the dealership, taxi or livery vehicles. Eligible vehicles with off-set wheels and directional tires now require a $35 surcharge as a result of the inability to rate. Pre-Owned vehicles must be under 10 years old and have less than 75,000 miles at the time of purchase to qualify for this coverage.


MAINTENANCE REQUIREMENTS FOR NEW VEHICLES - In order to maintain your reward eligibility under this coverage certificate, you are required to have all the vehicle manufacturer recommended oil and filter changes, transmission fluid changes and tire rotations performed at our service department. Maintenance services must be performed within 1,000 miles of the manufacturer recommended service intervals. For a list of manufacturer recommended maintenance services and service intervals, consult your vehicle owner's manual. If your vehicle is equipped with a "Maintenance Minder," "Oil Life Monitoring System," or other manufacturer engine service monitoring systems, then you must have your oil changes and tire rotations performed at least every 7,500 miles.


MAINTENANCE REQUIREMENTS FOR PRE-OWNED VEHICLES - In order to maintain your reward eligibility under this loyalty certificate, you are required to have your oil and filter changed and your tires rotated at the service intervals outlined by the original manufacturer, at a Casa Auto Group service department. You must have all maintenance services performed within 1,000 miles of the required service intervals. You also must have your transmission fluid changed within 1,000 miles of the manufacturer recommended service intervals for your vehicle at our service department. Please refer to the eligibility section for new vehicles above for more information on the manufacturer's maintenance schedule. If the applicable pre-owned vehicle service intervals are not marked, then the 3,000 mile oil/filter change and the 6,000 mile tire rotation service intervals shall apply.

OTHER REQUIREMENTS - Your compliance with the maintenance requirements will be audited by us through our service records. Upon our request, we reserve the right to require you to provide us with proof that the maintenance requirements have been met. In addition to the Maintenance Requirements outlined above, within 180 days after the 10 year anniversary of the VEHICLE PURCHASE DATE, and every 5 years thereafter (within 180 days), you are required to email to confirm that you (a) still own the vehicle; and (b) you have maintained your vehicle as required. You may also submit your confirmation by certified mail to the following address: Confirmation Dept. 5815 Montana El Paso Texas, 79925.

This loyalty protection certificate does NOT provide coverage for any of the following: 1. Defects or repair problems that result from collision, abuse, misuse or negligence. Defects or repair problems that result from lack of adequate maintenance after you bought the vehicle. 2. Repair or replacement of a covered part if the repair or replacement is covered by the repairer's warranty, the manufacturer's new car warranty, an extended service contract provider, or if the manufacturer otherwise agrees to repair or replace the part. 3. Repair or replacement of a covered part if the damage was caused by the failure of a non-covered part. 4. Replacement of maintenance items (such as spark plugs, ignition points, positive crankcase ventilator valve, filters, lubricants and oil, electrical items) made in connection with normal maintenance services. 5. Damage caused by your failure to take or cause to be taken, reasonable precautions to prevent damage when an apparent problem exists (eg.: change in engine temperature condition, unusual noises, leaking fluids, shaking, unusual shifting, etc.). 6. Damage caused by the lack of proper and/or necessary amounts of coolants or lubricants or caused by sludge buildup, contaminant(s), or foreign object(s). 7. Replacement of or repairs to parts of the vehicle not listed on this loyalty certificate as covered parts. 8. Gradual reduction in operating performance due to normal wear and tear (the natural and inherent wear characteristics of automotive parts) and not resulting from the failure of a covered part. 9. Oil loss or use not resulting from the failure of a covered part. 10. Failure of any part if the odometer is inoperative or has been tampered with or has been disconnected subsequent to your purchase of the vehicle. 11. Fluids, seals and gaskets unless required in connection with the repair or replacement of a covered part. 12. Vehicles used for commercial purposes including but not limited to construction purposes, delivery purposes, commercial towing, commercial farm operation, volunteer public service(s), snow plowing, rental, livery, taxi, any type of emergency vehicle, or competitive or off road racing. 13. Repair or replacement to any part if you have not maintained your eligibility under the Lifetime Powertrain Protection Program. 14. Repair or replacement of hybrid or electric vehicle specific components. 15. Repair or replacement of any part if the vehicle's powertrain components, exhaust system or suspension system have been modified in any manner not approved by the manufacturer. 16. Damage caused by accident, civil commotion or riot, nuclear contamination, collision or upset, glass breakage, earthquake, explosion, falling objects, fire or smoke, flood, fluid contamination, freezing, hail, lightning, malicious mischief, fuel contamination, oil contamination, rust, corrosion or electrolysis, theft or larceny, vandalism, water, water contamination, windstorm and other external forces or events. 17.Customer is responsible for all transportation and towing to dealership.


LIMITS OF LIABILITY - 1. 90 days and 3,000 miles must elapse from the odometer reading at the date of loyalty protection certificate issuance to be eligible for repair. Failures that occur within the first 90 days and 3,000 miles are not covered. 2. The total amount payable for any single incident of repair and/or replacement shall not exceed the actual cash value of the vehicle immediately prior to the breakdown. This determination will be made using the average trade-in value from the most recent National Automobile Dealers Association (NADA) guide.