Stories from real customers

Irma Foley

If you want an honest, professional and courteous Service Advisor ask for Sergio Marco at the Service Department at Casa Ford. He'll greet you with a smile and a handshake. You'll actually feel appreciated as a customer! He'll listen to your concern without interrupting you or judgement. He'll make your concern his priority and will make sure you're completely satisfied with any and all repairs. He's excellent at returning calls and texts. You'll never be left in the dark wondering what's going on with your car. I took my 2011 Escape to have all the engine and transmission mounts replaced. Sergio was detailed about the repairs my car needed and was very transparent about the price. He kept me updated throughout the repair process. I took my car in on a Monday and by the next day Tuesday it was ready.. earlier than promised. When I picked up my car he reviewed the repair invoice with me, explained what was done and advised me about the warranty coverage the repairs Included ..there were no surprise charges. I received my car clean and the repair workmanship was outstanding! My car was no longer vibrating when I turned my AC on. Thank you Sergio for being an awesome Advisor! Your attention to detail is unmatched. You've made servicing my car a hassle free and easy experience. I am a very happy loyal Casa Ford customer. Highly recommend!

Irma Foley

If you want an honest, professional and courteous Service Advisor ask for Sergio Marco at the Service Department at Casa Ford. He'll greet you with a smile and a handshake. You'll actually feel appreciated as a customer! He'll listen to your concern without interrupting you or judgement. He'll make your concern his priority and will make sure you're completely satisfied with any and all repairs. He's excellent at returning calls and texts. You'll never be left in the dark wondering what's going on with your car. I took my 2011 Escape to have all the engine and transmission mounts replaced. Sergio was detailed about the repairs my car needed and was very transparent about the price. He kept me updated throughout the repair process. I took my car in on a Monday and by the next day Tuesday it was ready.. earlier than promised. When I picked up my car he reviewed the repair invoice with me, explained what was done and advised me about the warranty coverage the repairs Included ..there were no surprise charges. I received my car clean and the repair workmanship was outstanding! My car was no longer vibrating when I turned my AC on. Thank you Sergio for being an awesome Advisor! Your attention to detail is unmatched. You've made servicing my car a hassle free and easy experience. I am a very happy loyal Casa Ford customer. Highly recommend!

warren cliburn

Always a great experience. Thanks again Jason D for always getting my vehicle in and out of there.

Moises Hernandez

Sorry that this review is so late, I filled out one survey that arrived shortly after the service was completed— but could not get it to upload. Today I found another review request in an unknown senders file. The car is running great and I am grateful to Mr. Marco and the mechanics who worked on my car. Thank you all! Thank you also for honoring the warranty on previous repair!

Anita Sanchez

Jose Borunda was great. Thank you Jose for taking care of my vehicle needs

Yolanda Martinez

I had my car towed to Casa Ford for repairs. They accepted my car without hesitation and got it running again. It was a little pricey but I was just glad to have my car back running properly. I have found it better to do my oil changes here as well because I have a peace of mind knowing they're professionals with fast friendly service.

Sergio Alonso

Casa Ford has been my one and only car dealership that has sold me the best cars I have ever had. Luis Acero and Yamil Yanar has provided the best service every time I have been there to purchase a new vehicle. I have purchased trucks and cars for the past 10 years and if it were not for Luis and Yamil with his great service I would not shop anywhere else.

Gavin wells

Amazing experience with Mike Rivera !

Norine Enriquez

Great service from Javier M from the service department.

Brenda Hernandez

Profesional and friendly.

Elizabeth Ayon

Javi was great fixing my tire. Verry processional. I’m happy with the service

RAZZLE-DAZZLE

Exceptional customer service by my favorite service advisor, Jose Borunda. As always he delivers outstanding service. No matter the size of task, he makes sure vehicle is returned running like new. Thank you Jose and the rest of the Casa Ford Team!!! Looking forward to my next visit.

manuel dominguez

I am going to Thank Genesis very nice and helpful Rep person. The truck run nice and will be checking the update program on my next trip.

Antoinette VanDePutte

Working with Mike Riviera was wonderful. He is such a comfortable salesperson. I am a repeat customer and having the relationship with Mike for almost 20 years and numerous F-150 .

Raul Dorado

I want to commend the auto parts staff THE NICE GUYS Mr Lico and Mr. Julius for their outstanding service and dedicationto serve our community. Also the service Department for their outstanding customer service and professionalism at Casa Buick GMC dealership at Montana and Airway. THANK YOU ALL AND BE SAFE

Jorge V

Customer services was great, as soon as me and my brother pulled into the lot to get me my car, a employee approached us as soon as we came out and helped me get my first car

Victor Villarreal

Good customer service

Reynaldo Flores

My experience was very good, people are friendly and very helpful

Yolanda Recovo

Always recieved with professionism and friendly smile. My concerns with my vehicle quickly addressed.

Alejandra Loeza

Took vehicle in for recall- took approximately 2 hours but staff was friendly and helpful answering all my questions.

Maria Fuentes

Great customer service n time of service was good. They were able to adjust service to our schedule.

Anita Martin

From the initial recall to servicing the car everything went well. . Personnel were friendly and helpful. I was being kept posted on the progress, and the car was fixed in a timely manner. I was given a shuttle ride home.

Chloe Munn

The service was great and helpful

Juan Carlos Gutierrez

Nathan was a great salesman. He managed to sell me the dirtiest vehicle on that lot. Completely not his fault but he cleaned it up himself and took the time to show me other cars in order to ensure I made an informed choice. Thanks Casa GMC