Stories from real customers

Isaac Diaz

Went in to get the inspection sticker done and received such amazing customer service. The lobby is the nicest lobby of any casa dealership 2/14/26: I had such amazing service when purchasing a vehicle. My salesman Marco was with me during the entire process and so patient and understanding. He helped me as much as possible get into a good running car and the finance made it so easy to take it home same day compared to when I had an awful experience at the Casa Autoplex. All around 5/5 stars to Casa Ford, an to Marco!

Raquel Gutierrez

Casa is the best Ford Dealer in El paso! Quick Excelent Service!

Claudio Herrera

From the moment I arrived, Jose and Juan were extremely professional, courteous, and attentive to my situation. They quickly diagnosed the issue with my Ford Expedition and worked efficiently to resolve the problem. What stood out most was their clear communication, attention to detail, and genuine commitment to customer service. They understood the urgency of getting my vehicle repaired and ensured everything was handled promptly and correctly. Thanks to their expertise and dedication, my vehicle was fixed in a timely manner, allowing my family and me to get back on the road without delay. Their professionalism and helpful attitude truly made a stressful situation much easier. I highly recommend Casa Ford service department and commend their team for delivering outstanding service.

Danny Montez

The fastest car shopping experience ever. Called in, spoke with Pete, told him I was buying from California, asked him for videos, he sent them, I offered him a number, he accepted. And I bought it. No back and forth, just straightforward, no dealership BS. Him and Martin kept me informed every step of the way, even offered to come in on Sunday to put my truck on the trailer. For it to get shipped to California.

Bruce Fry

Casa Kia has been excellent in their customer service as well as their vehicle service. Still true today.

GERRY OROPEZA

Thank you Danny Martinez at the Casa GMC Service Department for your attentiveness and professionalism.

Jimmy E. Maestas

Jason and the crew did an awesome job on my vehicle.

nancy arriaga

Grate service very helpful Eri respected the estimate price and they had truck ready in a few hours love coming here for my services

Glenn Amesquita

Blanca was good however she may have misunderstood communicating with mechanic she told me camera needed to be cleaned after reviewing paperwork i saw work was completed. Thank you!

Frank Croghan

Thanks Gabriel & the mechanics for the great service and for keeping the car running. Good job!

Derrick Perkins

My experience at Casa Ford Las Cruces was completely awesome, thanks to Keeosha. She made my visit very pleasant and is what customer sevice should be defined as. I was kept up to date on my vehicle and informed throughout the service about my vehicle.

mike wicker

I purchased my truck with the previous dealership (Travis Crawford GMC) 12 years ago and had great service. Now, with the new dealership (Casa GMC), the great service continues. Thank you!

Cecilia Garza

Ricardo, the person who helped me, was very kind. Excellent service.

Don Peters

Best experience I’ve ever had at a dealership service! Danny went above and beyond and I had step by step notifications of everything being done. Will definitely be back and will highly recommend! That was my first review and my second review is just as good. Danny and the team took care of me again and made things easy when I was in a crunch for time. Got me right in for my oil change and check up and was done quickly with details along the way. The cashiers are friendly and quick and they all make it a wonderful experience! I highly recommend making this your home for service. It is truly refreshing to work with a professional team like this! Thank you again!

Juice

Great service and the staff is very knowledgeable and friendly.

Carolyne Villa

Luis Gutiérrez provided an amazing service. Very patient and attentive.

Marcy F

⭐️⭐️⭐️⭐️⭐️ I recently purchased two vehicles from Casa Ford, and our salesman Jeff Dray was outstanding both times. He went above and beyond to make sure everything went smoothly even resolving issues from a previous purchase that weren’t even his responsibility. His follow-up and follow-through were impeccable. Buying a car is rarely easy, but Jeff made the process as painless as possible. Highly recommend working with him

R Santillan

Great customer service!

Reanna Soriano

Paul & Danny were great and made the car buying experience easy.

francisco manzo

Although sometimes we have to pay a little more, it's perhaps worth it. I brought my Nissan Juke in for a synthetic oil change, which cost $130. They found other problems, such as a drive belt ($280), spark plugs ($300), tie rod end ($600), four-wheel alignment ($150), and brake fluid ($130). In total, it was $1,601.71. I should mention that in the 14 years I've owned this vehicle, this is the first time I've paid this amount, as I had only spent money on oil, tires, and brakes. Mr. Leonardo Quintana was my advisor, and he suggested these repairs. As long as the vehicle continues to run, I will continue servicing it.

francisco manzo

Although sometimes we have to pay a little more, it's perhaps worth it. I brought my Nissan Juke in for a synthetic oil change, which cost $130. They found other problems, such as a drive belt ($280), spark plugs ($300), tie rod end ($600), four-wheel alignment ($150), and brake fluid ($130). In total, it was $1,601.71. I should mention that in the 14 years I've owned this vehicle, this is the first time I've paid this amount, as I had only spent money on oil, tires, and brakes. Mr. Leonardo Quintana was my advisor, and he suggested these repairs. As long as the vehicle continues to run, I will continue servicing it.

Seyma Flores Castillo

Angie was very helpful and on top of everything for my husband and I!

louie salas

The Service team Mr. GABRIEL VERY Honest and professional service. Fast and easy way to pay before you pick up your Vehicle and the oil change was fast hassle freer and all fluiids where topped off My Honda Accord is running Great 👍🏽 👌🏽

Karina Santos

5 🌟 for Casa Honda Las Cruces, New Mexico. My experience was truly excellent. The entire team is highly professional, the costumer/professional service was outstanding, and most importantly, they managed to help me find the card I wanted. Highly recommend 👌🏻!!!