Stories from real customers

Maricruz Arellanes

Good customer service and excellent service by Sergio Marco

Paloma Towne

Great service! Thanks

johan enns

Ford casa very good service

Denise Chavez

Excellent service! Thank you Luis Valdez for your prompt attention and looking out for every detail.

Oscar Bustos

I would buy again but check if your vehicle comes with a spare tire before purchasing your vehicle. I bought a ford mustang and when i got home no spare tire. Called my sales person and he said that he will check that it should come with an air inflator kit not a spare tire that he would check with manager. It turns out the vehicle did not came with neither. But my sales guy called me another day to let me know that casa ford will help me with the air inflator and got it today. So, ask for nate when you go buy at casa ford.

Oscar Bustos

I would buy again but check if your vehicle comes with a spare tire before purchasing your vehicle. I bought a ford mustang and when i got home no spare tire. Called my sales person and he said that he will check that it should come with an air inflator kit not a spare tire that he would check with manager. It turns out the vehicle did not came with neither. But my sales guy called me another day to let me know that casa ford will help me with the air inflator and got it today. So, ask for nate when you go buy at casa ford.

Alejandra Delgado

The service was excellent.

Dave Rede

Recall service performed— quick and efficient

JAIME HANWAY

Great service

ROSS RC

This business is very good!! The service section will keep you informed step by step of how your vehicle is being worked on. They even send videos of them working on your truck or car!! The valey service is great!! They drove my truck to my house when the repair was complete!! Great service advisor also!

Susan Yturralde

I am absolutely thrilled with the service I receive from Casa Ford/Lincoln. Their customer service is second to none! Everyone at this business is so friendly and helpful. Mr. Borunda, the new service manager, has always been my go to person. Now Javier is doing an amazing job of assisting me. Thank you!

Roman Cobos

I had an excellent experience working with José Borunda, my service advisor. From the moment I arrived, José was professional, respectful, and extremely helpful. He took the time to explain everything clearly, kept me informed throughout the entire process, and made sure all of my questions were answered. I truly appreciated his attention to detail and willingness to go above and beyond to make sure I was taken care of. His customer service was outstanding, and I would definitely recommend José to anyone looking for a service advisor who genuinely cares about his customers.

Cynthia Aguiñaga

Great experience at Casa Ford. Marco Rubio and his team kept me informed, followed up consistently, and made the whole process smooth from start to finish. Excellent service!

Cory Pashkowitz

I recently purchased a Ford Bronco from your dealership. During the process, there was some confusion with the salesman regarding the availability of two different models, and it was occasionally difficult to get in touch with him due to how busy he was. However, Sonia was always available and truly went above and beyond. She walked the lot on the hottest day of the year to verify which vehicle was available and even investigated why I was mistakenly told one had been sold. Her professional demeanor, friendly attitude, and willingness to step in when the salesman was unavailable are the reasons I decided to purchase the vehicle from Casa Ford. Customer service matters more to me than price or dealership perks, and Sonia’s exceptional service is the main reason I will recommend Casa Ford to my friends and family. While everyone I dealt with was great and made the process stress-free, Sonia truly stood out. Please ensure she receives the recognition she deserves for her outstanding work. Best regards, Cory Pashkowitz

Elizardo Caraballo

Good service and nice employees

Sherman Barnett

Awesome service could not ask for more

john bays

Best experience I’ve had at a dealership (out of a lot to be honest) i will say the wait from them i signed and got the car was long but that was casa Kia’s fault. So you’ll see my review over there with 0 stars. But if you go ask for Manny Martinez. I had others call but i stuck with Manny and I’m glad i did. Told him what i wanted we got it. My wife is looking for a car and she hasn’t found one yet that she wants but he’s not pushing for a purchase. 10/10 customer service from him. Again Casa Kia is dog water compared to casa Ford. Honestly buy the casa Kia stock from casa Ford lol.

Joaquin Rivera

Communication was great, problem was resolved in a timely manner. Over all great experience!

Cande Myers

Jessie Baird nothing short of awesome!!!

Martin Cloud

I am very happy and pleased how Casa Buick GMC in the service department works. Melissa Martinez Took two of my vehicles in 07/01/26 and had them out when she said they would be out. , I'm happy with the service department. Thank you very much...

Eddie Colclasure

Casa Ford service department has always treated me with professionalism and curtesy. I have been a customer for years and each encounter has been positive. My sales rep ( Damian Sandoval ) was very professional and courteous throughout my experience. Although the process to buy and new vehicle can take awhile he stayed in contact and was very diligent in making sure we got the best deal. Two thumbs up .

Sillykat Bar

I had a great experience working with Alexis Lopez! He is incredibly friendly, patient, and works diligently to make sure you find the right vehicle. Alexis truly goes above and beyond to ensure you drive off in a car you're happy with. I never felt rushed or pressured, and his dedication made the whole process smooth and stress-free. We purchased a 2022 dodge challenger February 2025 for my son! I’ll definitely be going back to him for my next vehicle purchase!

Ismael Lozoya

I had an excellent experience with Blanca in the service department . From the moment I arrived, she was very friendly, professional, and kept me informed throughout the entire process. She took the time to explain everything clearly, answered all of my questions, and made sure I felt confident about the work being done on my vehicle. It’s rare to find someone who genuinely cares about providing great customer service, and it definitely showed. I really appreciated the honesty, communication, and attention to detail. Blanca made what could have been a stressful experience smooth and easy. I highly recommend working with her if you want outstanding service!

F Moon

Amazing and fast experience from the manager all the way down and financial department amazing people and I recommend 10 out of 10 especially with the triple ZERO deals JAVIER MENDOZA FROM EL PASO CASA FORD AMAZING REPRESENTIVE OF FORD AND THE TEAM! Definitely promote to manager so all staff can follow his footsteps and leadership skills!