Stories from real customers

RAZZLE-DAZZLE

Overall Experience Class A+++ Truck went in for a regular routine service and Jose Borunda confidently took care of business and again provided outstanding customer service. Thank You Jose and Team Casa Ford!!!

Page Danielle Garrett

Making appts is always smooth and quick. Brandon (in services) is very knowledgeable and always takes good care of my car.

Cesar Carrasco

I appreciate Jason at the service department, he is detailed and thorough in communication. Thank you

Cecilia Chavira

Sergio Marcos was great!! He always kept me informed and provided details while my vehicle was in the service department. THANK YOU Sergio for such a good job.

Elizabeth Nelson

My experience was awesome!

Samuel Avalos

Team is great. Able to get in and out with minimal issue. They also come to your house for service. Have had this before and loved it!!!

Kurt DeSalvo

One of the best car buying experiences we’ve had, plus our salesperson, Jeben Swartwood, was also very good as well. Mostly completed over the phone due to a difficult task of trading in a truck and camper combo, they all really shined and came through for us and put us in a very nice suv, which had to come from out of state. Above the average car sale I’d say, but this dealership shined!

Family Carbajal

Never been more humiliated with a business that is supposed to be professional. My husband and I have gotten the best news to be already approved with an amazing rate and monthly payment with our bank. We are loyal to our bank since we've made greater than expected payments and they reward us by counter offering higher loan amount than expected. Apparently our money wasn't good enough to Casa's manager. They persisted on checking our credit to "try" to get us a better deal. They increase the MSRP way higher than the advertised price on their website. They added fees that were unreasonable and when trying to negotiate the manager stated that I refused to look at the "reality of the MSRP" that they are giving us. When I voiced my concerns on all the discrepancies and the insinuation of me being delusional. Rather than being professional the manager added more insult to injury by involving my husband to reassure his gaslighting and denying his insult, rather properly apologizing for his lack of professionalism. I'm 8 months pregnant and the stress of that conversation left me sobbing when I left. I'm only giving 5 stars in hopes that I can warn others to not even consider shopping here. I've bought 6 cars in the span of a decade and I've never experienced someone who talked down so poorly to me like this. PLEASE BEWARE!

adrienne robledo

Billy was awesome !!

Francisco Gallegos

Great people to work with.

Alvin Melton

Took my Explorer in for 30,000 mile service, Crystal M. was my service advisor and took very good care of me and my vehicle. I waited for my vehicle and the waiting area was very nice and clean. The dealer had water, coffee, and popcorn available for customers. My overall experience was very good and I would like to thank Chrystal for the great and professional service she provided. I would recommend Casa Ford to anyone looking to buy or have their vehicle(s) serviced.

Stephanie Morales

Great service! Ive bought both my Mustangs from Casa Ford and the process has been great. Definitely recommend going there for your next car purchase.

Carla Bonilla

Excellent service from all the staff, our salesman Adrian was very friendly and helpful

Carla Bonilla

Excellent service from all the staff, our salesman Adrian was very friendly and helpful

Norma Andrade

John and Alex were great! We love our Ford Truck!

Jordan Maci

I always choose Casa because they always deliver outstanding service. My wife and I live in Horizon/El Paso, and she had her heart set on a 2025 Hyundai Santa Fe. We made the trip to Las Cruces and left thrilled with our brand new vehicle. A big thank you to our salesman, Jim Mesa and special thanks to Barry Good Deals and Tony Duran for their exceptional assistance. You all do an amazing job!

Jose Chavez

It had been a while since my last visit to a dealership and was expecting the usual treatment, sales personal ignoring you, giving you the runaround. Well I was wrong thinking all dealerships were the same. Soon as I got out of my vehicle I was treated like a real valued customer. The process of purchasing the vehicle was quick. Friendly staff and amazing customer service.

Richy C

I always take my vehicle here for oil changes. Always get an amazing treatment.

Savanna Silva

The customer service was fantastic! Everyone was very friendly and they made sure vehicle is running perfectly and give it a good wash I definitely recommend going to Kia!

Fausto Hernandez

Casa KIA on George Dieter was a great experience. From beginning to purchasing a vehicle was easy, salesperson Alberto Soto was experienced, very knowledgeable and respectful. Transaction, paperwork and signing was fast with Juan and he explained each and every page to include warranties on our vehicle. My daughter loves her new K4 vehicle. Thank you very much for such a pleasant experience. Will definitely recommend to family and friends.

Trisha Koep

I was very nervous shopping for a car. My last car buying experience (Premiere Auto Sales) was horrible. I knew someone who worked here but apparently he is no longer there. So a friend suggested who he bought his truck from… no longer there. However, apparently Pete was taking over his clientele. I sent him a list of cars I had seen on their website and he took his time to ensure they had them and we test drove the ones they still had. He could tell I was nervous and was so great and so patient with me! He definitely made car buying so much easier and way less stressful. Out of the cars we test drove, he told me his opinion on which he could see me driving. I didn’t tell him that one was my favorite. I was honest with him and let him know another dealer had one more I wanted to see before I made my final decision. I texted him about a half hour later telling him I was on my way back for my Genesis G70. Alex in finance made sure he found the lender with the best rates too. I’m SO in love with my new (to me) car! When I’m ready to trade up again, I will most definitely be returning to the Casa family. Be sure to talk to Pete (Pedro) Rostro for all your car buying needs. He definitely goes above and beyond.

Debi Jeter

I have had a very nice experience dealing with Casa Chrysler Dodge Jeep Ram...Nicholas was my salesperson and he was very good to do followup...I really appreciate that...also Brandon in service has been very good to take care of issues.....having had some negative issues in past, I must say it has been much better this time...

Salvador Rosas

I can’t say too much about the service that I receive CASA FORD. The people there are very attending and have always treated me with respect and listen to what my concerns are and giving me a good advice on my concerns for repairing my car or servicing my car I must say that the service rep Sergio Marco is an excellent rep to your company always per Simpson self well and knowledgeable and I can have all the confidence in the world on him giving me the right advice that I need to follow to be able to get my car fixed or get it serviced .For right now that’s all I can say Except to keep up the good work and protect yourself as you do now excellent service excellent people.

Erik Jimenez

Fernando was an amazing help does anything in his power to help get the customer what the customer wants